Zero Zone, Inc

question 70

Multiple Choice

Zero Zone, Inc. manufactures and sells display refrigeration and freezer units to supermarkets. When its salespeople use federal government research information and trade data to explain to customers why 3-inch thick CFC-free urethane insulation is important for keeping products fresh, the salesperson is demonstrating which factor used to develop mutual trust?

• A)dependability
• B)honesty
• C)likeability
• D)flexibility
• E)competence

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Definitions:

Formal Process

A set of established procedures and protocols designed to achieve specific outcomes.

Finance/Accounting

The branch of business that deals with the management of money, including the processes of recording, classifying, and analyzing financial transactions.

Qualifying Sources

The process of evaluating and approving potential suppliers based on specific criteria to ensure they can meet an organization's requirements for quality, reliability, and service.

Post-Transaction Cost

Expenses incurred after a purchase, including handling complaints, returns, and warranty claims.