As They Walked in from Looking at the New Ford

question 90

Multiple Choice

As they walked in from looking at the new Ford Rangers on the lot, Ed, the salesperson, asked Kristy, "Which color do you want, the red or the white?" "White," she relied. "Great, I'll write it up!" responded Ed. Ed is apparently using the _____ closing method.

• A)assumptive
• B)minor point
• C)probing
• D)indirect request
• E)standing-room-only

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Definitions:

Organizational Ritualism

A situation in which rules become ends in themselves rather than means to an end.

Normative Organizations

These are groups individuals voluntary join due to shared interests or values, such as charities or religious organizations.

National LGBTQ Task Force

An advocacy group working towards equality and freedom for LGBTQ individuals through policy change, promoting civil rights and social justice.

Alienation

The feeling of powerlessness and separation from one’s group or society.