At Times a Buyer Voices Opinions or Concerns More to Vent

question 127

Multiple Choice

At times a buyer voices opinions or concerns more to vent frustrations than anything else. When this occurs, the text recommends the salesperson respond using the _____ method.

• A)direct denial
• B)acknowledge
• C)postpone
• D)referral
• E)compensation

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Definitions:

Public Opinion Polling

The process of surveying public opinion from a particular sample in order to infer the opinions or behaviors of the general population.

Accurate

The quality of being correct or precise.

Principle Of Randomness

The concept that outcomes or events cannot be predicted with certainty due to the random nature of certain processes, often used in scientific research and statistical analysis.

Polling

The process of conducting surveys to collect public opinion or predict the outcome of an election.