An Important Part of Any Channel Strategy Is

question 25

Multiple Choice

An important part of any channel strategy is

• A) mitigating conflict.
• B) segmenting customers.
• C) identifying new opportunities.
• D) focusing on low-cost channels.
• E) conducting customer research.

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Definitions:

Dynamic Listening

An active form of listening that involves responding and adapting to the speaker, showing empathy, and understanding the underlying messages.

Internal Customers

Individuals or units within an organization that receive services or products from another individual or unit within the same organization.

Leaner Channels

More efficient and streamlined methods of communication or distribution, with reduced waste and increased value.

Richer Channels

Richer channels refer to communication methods that can convey more non-verbal cues and facilitate higher levels of understanding, such as face-to-face conversations.