One of the Four Key Building Blocks in Building a Customer-Focused

question 69

Multiple Choice

One of the four key building blocks in building a customer-focused business is

• A) CRM tools.
• B) a revised product mix.
• C) sales training.
• D) organizational realignment.
• E) marketing research.

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Definitions:

Sterilization

A process that eliminates all forms of life and other biological agents from a specific surface, fluid, or compound.

Autoclave

A pressure chamber used in medical or industrial settings to sterilize equipment and supplies by subjecting them to high pressure saturated steam at 121°C (250°F) for around 15-20 minutes or more, depending on the size of the load and the contents.

Double-thickness Muslin

A type of muslin fabric that has two layers, making it thicker and more durable, commonly used in sewing and upholstery.