The Fact That the Customer Gets the Same Fast, Friendly

question 14

True/False

The fact that the customer gets the same fast, friendly, clean, and accurate service at any McDonald's, regardless of location, demonstrates that everyone within the organization is focused on the customer.

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Definitions:

Attended Stimuli

Refers to the specific stimuli that a person is consciously focusing on or paying attention to among all other possible stimuli in the environment.

Controlled Processing

The carrying out of a cognitive task with a deliberate allocation of cognitive resources. Typically, controlled processing occurs on difficult and/or unfamiliar tasks requiring attention and is under conscious control.

Routine Tasks

Repetitive and predictable activities that require minimal cognitive effort to complete.