In a Customer-Centric Company, Customer Relations Is the Responsibility of

question 33

Multiple Choice

In a customer-centric company, customer relations is the responsibility of

• A) the marketing department.
• B) the sales department.
• C) the customer service department.
• D) the call centre.
• E) all employees.

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Definitions:

Social Media Marketing

Uses social media to influence consumers to purchase products and services.

Platforms

Digital or physical spaces that facilitate the creation, sharing, and engagement of content, services, or products.

Consumers

Individuals or groups who purchase goods and services for personal use.

Facebook

A social media platform that enables users to connect, share content, and communicate with friends and family online.