To Demonstrate the Commitment to Customer Focus from Top Management

question 10

Multiple Choice

To demonstrate the commitment to customer focus from top management, senior managers should

• A) be hot and cold about customer focus.
• B) say one thing, but do something else.
• C) devote resources to customer focus.
• D) make leadership changes.
• E) change direction.

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Definitions:

Consequent

The “then” component in a hypothetical proposition.

Disjunctive Premise

In logic, a premise that presents two or more options or possibilities, typically in an "either/or" format, one of which must be true.

Hypothetical Proposition

A statement that presents a conditional scenario, often structured in an "if-then" format, used to explore logical outcomes.

Hypothetical Proposition

A statement that presents a supposition or conditional situation and its possible outcomes.