Even with Data from Customer Satisfaction Surveys, Customer Complaints, and Sales

question 63

Multiple Choice

Even with data from customer satisfaction surveys, customer complaints, and sales reports, many businesses do a poor job of listening to customers because they are

• A) internally focused.
• B) externally focused.
• C) focused on customer needs.
• D) focused on the potential customer.
• E) focused on dissatisfied customers.

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Definitions:

Interest

The charge for the privilege of borrowing money, typically expressed as an annual percentage of the principal.

Mortgage Note Payable

A mortgage note payable is a legal agreement where the borrower promises to repay a debt used to purchase real estate, secured by the property itself.

Construction

Construction refers to the process of building, assembling, or creating infrastructure, buildings, or other substantial physical structures, involving planning, design, and execution phases.

Installment Payments

Payments made regularly over a period of time to settle a debt or purchase price.