Even with Data from Customer Satisfaction Surveys, Customer Complaints, and Sales

question 63

Multiple Choice

Even with data from customer satisfaction surveys, customer complaints, and sales reports, many businesses do a poor job of listening to customers because they are

• A) internally focused.
• B) externally focused.
• C) focused on customer needs.
• D) focused on the potential customer.
• E) focused on dissatisfied customers.

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Definitions:

Birth-Age 2

Refers to the infant developmental stage, characterized by rapid physical growth and cognitive development.

Animism

The belief that objects, places, and creatures all possess a distinct spiritual essence or consciousness.

Centration

A cognitive limitation in early child development where the child focuses on one aspect of a situation, neglecting other important features.

Egocentrism

The inability to differentiate between one's own viewpoint and that of others, often observed in early childhood development.