Customer Satisfaction Leads to

question 62

Multiple Choice

Customer satisfaction leads to

• A) switching behaviour.
• B) product trial.
• C) customer feedback.
• D) upselling.
• E) customer loyalty.

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Definitions:

Overly Optimistic

A tendency to expect the best possible outcome or overly positive scenarios without adequately considering potential risks and realistic challenges.

Business Plan

A detailed document outlining the strategy, goals, financials, and future projections of a business.

Understating Profits

The practice of reporting lower earnings than actually achieved, often for tax or strategic business reasons.

Break-Even Analysis

A calculation that determines when a business or project will be able to cover all its expenses and start generating profit, based on fixed and variable costs.