The Intangibility Aspect of a Service Means That

question 41

Multiple Choice

The intangibility aspect of a service means that

• A) there is a lack of perceived quality compared to a tangible good.
• B) unused capacity cannot be stockpiled or inventoried for later use.
• C) consumers may have a problem evaluating service offerings.
• D) services are not produced at the same time they are consumed.
• E) services are not labor-intensive.

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Definitions:

Ultimate Intrinsic Good

The highest value that is good in itself, sought not for the sake of anything else.

Ultimate Value

The highest value or importance, considered the most important and ultimate goal or outcome in decision-making processes.

Equate

To consider one thing to be the same as or equivalent to another.

Critics

Individuals or groups who express judgments and opinions on works of art, policies, performances among others, often based on careful analysis and evaluation.