In the Context of Customer Service in Social Media,being Helpful

question 18

True/False

In the context of customer service in social media,being helpful is a very powerful mechanism for a company to engender trust and loyalty within a customer base.

Explain how conditional discrimination works and its role in complex learning situations.

Describe occasion setting and its importance in modifying behavior based on specific cues.

Comprehend the impact of behavioral psychology theories on understanding human and animal behaviors.

Understand the basic concepts and terminology of nonverbal communication.

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Definitions:

Animal Heritage

The inherent characteristics and instincts inherited from an organism's ancestors.

Humanistic Approach

A psychological perspective that emphasizes the study of the whole person and the uniqueness of each individual's experience.

Animal Research

Scientific studies conducted on animal subjects to gain insights into biology, behavior, diseases, and the testing of medicines and procedures intended for human use.

Behavioural Approach

A psychological perspective emphasizing observable behaviors and the ways in which they are learned from the environment.