Examlex
Which of the following activities is most likely to take place in a business market?
Crisis Management
The process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders.
Disaster Recovery
Strategies and processes put in place to recover and protect a business IT infrastructure in the event of a disaster.
Social Media
Social media constitutes online platforms and technologies that facilitate interactive communication and content sharing among users.
RATER
A framework for evaluating service quality based on five dimensions: Reliability, Assurance, Tangibles, Empathy, and Responsiveness.
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