What Is Interactive Voice Response (IVR)

question 43

Multiple Choice

What is interactive voice response (IVR) ?

• A)It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.
• B)It directs customers to use touch-tone phones or keywords to navigate or provide information.
• C)A phone switch routes inbound calls to available agents.
• D)None of these.

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