What Is an Organization Performing When It Asks Questions Such

question 19

Multiple Choice

What is an organization performing when it asks questions such as, "Which customers are at risk of leaving"?

• A)CRM reporting technologies
• B)CRM analyzing technologies
• C)CRM processing technologies
• D)CRM predicting technologies

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Definitions:

Debt-Equity Ratio

A calculation that indicates the financial leverage of a firm, determined by dividing its overall liabilities by the equity of the shareholders.

Pre-Tax Cost

Pre-Tax Cost refers to the cost of an expense or investment before the deduction of taxes.

Required Return

The minimum expected return by investors for providing capital to a company or project, considering the risk involved.

EBIT

A profitability metric for a company that omits expenses related to interest and income taxes, known as Earnings Before Interest and Taxes.