Which of the Following Was One of the First CRM

question 32

Multiple Choice

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

• A) Sales management system
• B) Contact management system
• C) Opportunity management system
• D) Sales force automation system

---

Definitions:

Director

A member of a group of persons chosen to govern the affairs of a corporation, company, or other entity, responsible for making major policy and financial decisions.

Pre-Incorporation

Describes agreements, actions, or commitments made on behalf of a corporation before its official legal formation.

Supreme Court Of Canada

The highest court in Canada, serving as the final court of appeal and deciding on the most significant legal issues affecting the country.

Fiduciary Duty

An obligation to act in the best interest of another party, typically in a relationship where trust and confidence are essential.