Jackie Is the Head Teller at ABC Bank and Her

question 47

Multiple Choice

Jackie is the head teller at ABC Bank and her responsibilities include overseeing and managing the tellers, resolving customer issues, and developing and implementing systems for an optimal and efficient team. She notices a steady increase in customer complaints and tracks back to find that the complaints started right around the time ABC Bank provided Internet access to all employees. Jackie watched the tellers closely and found that they were spending significant amounts of time playing Internet games and posting on Facebook. Which policy should the company implement to help eliminate this problem?

• A) An information privacy policy.
• B) An email privacy policy.
• C) An Internet use policy.
• D) A workplace monitoring policy.

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Definitions:

Income Elasticity

The percentage change in the quantity of a product demanded divided by the percentage change in consumer income that caused the change in quantity demanded. It measures the responsiveness of the demand for a good to a consumer’s change in income.

Perfectly Elastic

Describes a situation where the quantity demanded or supplied reacts extremely to a small change in price, indicating infinite responsiveness.

Demand Curve

A graph representing the relationship between the price of a good or service and the quantity demanded by consumers at those prices.

Price Elasticity

A measure of how much the quantity demanded of a good responds to a change in its price, indicating the sensitivity of consumers to price changes.