Exhibit 13.1 The Following Questions Are Based on the Output Below

question 48

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-Refer to Exhibit 13.1. What is the probability that a customer must wait in queue before being served?

• A) 0.00
• B) 0.25
• C) 0.75
• D) 1.00

Recognize the importance of service delivery systems in gaining competitive advantage in franchise ventures.

Comprehend the ongoing requirement for knowledge gathering and transfer within a franchise system.

Understand the components and significance of the Franchise Relationship Model (FRM).

Identify the elements of effective franchise marketing and franchisee support.

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Definitions:

Virtuous Qualities

pertains to moral excellence and righteousness, often considered desirable traits in individuals.

Positive Institutions

Organizations or structures in society that promote individual well-being, positive psychology, and the development of strengths and virtues.

Positive Affect

A dimension of emotional experience that reflects the extent to which an individual feels enthusiastic, active, and alert.

Positive Institutions

Refers to organizations or frameworks that contribute to the well-being and positive functioning of individuals and communities.