Exhibit 13.6 The Following Questions Refer to the Information and Output Below

question 28

Short Answer

Exhibit 13.6
The following questions refer to the information and output below.
The university computer lab has 10 computers which are constantly being used by students. Users need help from the one lab assistant fairly often. Students ask for help at a Poisson rate of with an average of 4 requests per hour for any one computer. The assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of 1 minute per help session. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.6. What is the Kendall notation for this system?

---

Definitions:

Discriminative Stimulus

A cue or event that indicates that a particular response will lead to a certain consequence in operant conditioning.

Generalized Stimulus

A stimulus that elicits a response not only to the original stimulus but also to similar stimuli.

Reinforcement

In behavioural psychology, a process by which a stimulus increases the probability of a preceding behaviour being repeated.

Schedule of Reinforcement

A plan or rule set for determining when and how often reinforcement will be delivered in behavior modification techniques.