Research Shows That People in Conflict with an Employee Are

question 22

Multiple Choice

Research shows that people in conflict with an employee are least likely to:

• A)try to convince.
• B)listen carefully.
• C)discuss with outsiders.
• D)discuss the issue.
• E)discuss with a co-worker.

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Definitions:

Mere Exposure Effect

The phenomenon whereby people tend to develop a preference for things or people they are exposed to repeatedly.

Two-factor Theory

Describes emotional experience as a combination of two components: physical arousal and a cognitive label applied to explain the arousal.

Mirror-image Perceptions

A term referring to the mutual views often held by conflicting people, where each side sees itself as ethical and peaceful and views the other as evil and aggressive.

Physical Attractiveness

How much a person's physical attributes are regarded as attractive or pleasing to the eye.