Which of the Following Is Where Customer Service Representatives Answer

question 12

Multiple Choice

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

• A) Contact centre
• B) Web-based self-service
• C) Call scripting
• D) None of these

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Definitions:

Restart Command

A command issued to an operating system or software to close and then immediately reinitialize or reboot.

Windows

An operating system developed by Microsoft Corporation that provides a graphical user interface for managing computer files and running software applications.

Running Apps

Applications that are actively operating or being executed in the background or foreground of a computer or mobile device's operating system.

Named Unit

A specific, identified item or element in a set or system, often unique within its context.