Which of the Following Is Not Considered a Feature in a Contact

question 60

Multiple Choice

Which of the following is not considered a feature in a contact centre?

• A) Automatic call distribution
• B) Interactive voice response
• C) Predictive dialing
• D) Automatic predictive dialing

---

Definitions:

Instructional Methods

Techniques or approaches used in educational settings to facilitate learning and teaching processes.

Experienced Trainers

Instructors or facilitators who possess significant knowledge and experience in a particular field or subject matter.

Procedural Knowledge

Knowledge of how to perform tasks or processes, often contrasted with declarative knowledge, which involves knowing 'what' rather than 'how'.

Online Methods

Digital techniques or platforms used for various purposes including education, research, communication, and transaction.