Although It May Soften the Blow of a Bad Performance

question 65

Multiple Choice

Although it may soften the blow of a bad performance review,the sandwich approach to delivering bad-news may also

• A) strengthen the message and emphasize the need for improvement.
• B) improve the credibility of the message-bearer.
• C) encourage poor performers.
• D) allow the recipient to discuss the reasons for their poor performance.
• E) lower morale among all employees.

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Definitions:

Process Consultants

Professionals who assist organizations or groups in understanding and improving their internal processes, especially concerning decision-making and problem-solving.

Final-Offer Arbitration

A dispute resolution process where each party presents their best offer, and an arbitrator chooses one of the offers with no alterations as the resolution.

Cooling-Off Effect

A period designed to allow parties in a dispute to calm emotions and reconsider their positions.

Arbitration

A method of dispute resolution involving a neutral third party who makes a binding decision.