What Type of Communication Skills Would Be Especially Helpful for an Employee

question 43

Multiple Choice

What type of communication skills would be especially helpful for an employee who interacts with a customer on a regular basis?

• A)Managing and organizing
• B)Leadership and speaking
• C)Cultural and writing
• D)Reading and writing
• E)Listening and speaking

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Definitions:

Confidentiality

An ethical (not legal) obligation to protect the client's right to privacy. There are some instances in which confidentiality should be broken, such as when clients are in danger of harming themselves or someone else.

Legal Right

Established principle or regulation recognized and enforced by law that grants or restricts actions and grants entitlements to individuals.

Federal Law

A body of rules and regulations enacted by the federal government of a country to govern the behavior of its citizens and organizations at the national level.

Privileged Communication Laws

Legal statutes that protect certain communications within specific relationships, such as attorney-client, from being disclosed without permission.