When Responding to a Customer Request or Complaint,how Can a Writer

question 46

Multiple Choice

When responding to a customer request or complaint,how can a writer achieve the best results possible?

• A)By indicating how company policy determines the response to the request or complaint
• B)By indicating a more appropriate method of filing the request or complaint
• C)By identifying who is at fault regarding the request or complaint,and then offering a solution anyway
• D)By offering future discounts and benefits to ensure loyalty
• E)By showing understanding for the customer request or complaint

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Definitions:

Followership

The behaviors and actions of individuals who follow or support a leader, contributing to the achievement of the group’s objectives.

Conformist

An individual who follows the customs, rules, or styles of a group, opting to fit in rather than stand out.

Exemplary

Serving as a desirable model; representing the best of its kind.

Ethnic Women

Women who are identified by their cultural, racial, or ethnic background, emphasizing the diversity and varying experiences within socio-cultural contexts.