When Responding to an Ethical Scandal,what Can Be Done to Help

question 38

Multiple Choice

When responding to an ethical scandal,what can be done to help rebuild trust?

• A)Use general and evasive terms.
• B)Increase efforts at customer sensitivity.
• C)Clearly identify who is to blame.
• D)Communicate the issue after a careful statement and plan has been developed.
• E)Take responsibility for the problem.

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Definitions:

Total Output

The total quantity of goods and services produced by an economy, sector, or individual producer over a specified period.

Coincidence-of-Wants Problem

Refers to the difficulty in barter transactions where each party needs to have what the other wants and be willing to trade for it simultaneously.

Trade by Barter

The exchange of goods or services between parties without the use of money as a medium of exchange.

Capital Goods

Long-term assets such as buildings, machinery, and equipment used by businesses to produce goods and services.