If a Customer Posts a Sensitive Matter on Social Media,but

question 58

Multiple Choice

If a customer posts a sensitive matter on social media,but the organization does not have enough information to respond properly,what should the organization do?

• A)Ignore the complaint
• B)Research the complaint and respond after identifying details
• C)Ask the customer to contact you to work out the details
• D)Tweet a request to all followers for additional information
• E)Email the customer so the matter can be handled privately

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Definitions:

Personality Test

An assessment tool designed to measure and evaluate an individual's character traits, attitudes, and tendencies.

Big Five

A model outlining five major dimensions of human personality: Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism.

Talkativeness

The tendency to engage in frequent or excessive talking, often reflecting an individual's personality trait or a specific social context encouraging verbal communication.

Self-report

A method of gathering data where individuals provide information about themselves, often used in surveys and questionnaires.