One of the Primary Areas Where Total Quality Management (TQM)is

question 19

Multiple Choice

One of the primary areas where total quality management (TQM) is having a big impact is in _____.

• A) human resources management
• B) manufacturing
• C) marketing
• D) finance

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Definitions:

Misrepresentations

False statements or actions made to deceive or mislead.

Rescinding

The action of revoking, canceling, or repealing a contract, agreement, or law.

Respondeat Superior Liability

A legal doctrine holding employers or principals liable for the wrongful acts of their employees or agents, performed within the scope of their employment or agency.

Principal

The original amount of money borrowed or invested, excluding any interest or dividends.