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Customers Are Complaining at an Airport About Waiting Times

question 84

Essay

Customers are complaining at an airport about waiting times.You note that although it only takes them 3 minutes to walk from the plane to the baggage carousel,they then wait for 10 minutes for their baggage.What might you do to lessen complaints?


Definitions:

Reliability

The degree to which a measure is consistent.

Reliability

The degree to which an assessment tool produces stable and consistent results over time.

High Agreement

A situation or condition where there is a strong or complete consensus among different parties or observations.

Raters

Individuals who evaluate or assess the performance, quality, or characteristics of study subjects or experimental materials.

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