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Research Shows That When People Have Complaints That Are Quickly

question 90

True/False

Research shows that when people have complaints that are quickly resolved, the majority will still buy from the same company; however, when people have problems but don't complain, only 9% will buy from the same company again.


Definitions:

Neurotransmitter Reuptake

The process by which neurotransmitters are reabsorbed by the nerve cell that released them, helping to terminate the signal between neurons.

Positron-Emission Tomography (PET)

A diagnostic imaging test using a specialized dye containing radioactive tracers to visualize and measure various bodily functions.

Gamma Waves

High-frequency brain waves associated with perception, problem-solving, and consciousness.

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