In Customer Service-Oriented Organisations,social Media

question 29

Multiple Choice

In customer service-oriented organisations,social media

• A)is a risk because dissatisfied customers can tell others about their negative experiences
• B)is a benefit because satisfied customers can tell others about their positive experiences
• C)can enable monitoring of customer experiences
• D)all of the above

Recognize how circadian rhythms influence human behavior and preferences at different stages of life.

Understand the association between neurotransmitters and personality dimensions.

Acknowledge the influence of evolutionary psychology on human behavior and personality traits.

Identify how personality traits are linked to brain activity and regions.

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Definitions:

Direct Labor-Hour

A measure of the amount of time spent by workers directly involved in the manufacturing process to produce a single unit.

Predetermined Overhead Rate

A rate calculated before the accounting period begins, used to allocate estimated overhead costs to products or job orders based on a chosen activity base.

Machine-Hours

A measurement of the amount of time machinery is operated, used in calculating production costs and efficiency.

Manufacturing Overhead

All manufacturing costs that are not directly attributable to a product, including indirect materials, labor, and other expenses.