The Key Focus of Customer Experience Management Is Gauging

question 6

Multiple Choice

The key focus of customer experience management is gauging

• A)a customer's potential interaction with the organisation
• B)the number of repeat sales or frequency of service use
• C)the success of the application of technology
• D)the effectiveness of the complaints resolution process

---

Definitions:

Gear Shift

A mechanical device in vehicles used to change gears manually, allowing the driver to control the vehicle's speed and power.

Warehouse Receipt

A receipt issued by a person engaged in the business of storing goods for hire.

Tendered

Offered formally or presented for acceptance.

Insolvent

Inability of a business entity to pay its debts as they become due in the usual course of business.