Before an Organisation Develops an Effective Customer Service Strategy,it Must

question 40

Multiple Choice

Before an organisation develops an effective customer service strategy,it must

• A)know its staff and product or service
• B)know the needs and expectations of its customers
• C)know what and how it can deliver
• D)all of the above

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Definitions:

Criminal Law

The body of law that relates to crime, prescribing the conduct perceived as threatening, harmful, or otherwise endangering to the property, health, safety, and moral welfare of people.

Charter of Rights and Freedoms

A foundational document in Canada that guarantees fundamental freedoms and rights to all Canadians, ranging from freedom of expression to the right to a fair trial.

Stereotypical Attitudes

Oversimplified and generalized views or beliefs about a particular group of people or things.

Involuntary Hospitalization

The act of admitting an individual to a healthcare facility without their consent, typically because they pose a risk to themselves or others.