The Organizations That Emphasize More on the Behavior of the Employees

question 11

Multiple Choice

The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:

• A)improve the efficiency and timing of their service.
• B)improve the reliability of their service.
• C)provide a friendly and personable environment to their customers.
• D)minimize variations in their service standards.

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Definitions:

Tourist Attraction

A place of interest where tourists visit, typically for its inherent or exhibited cultural value, historical significance, natural or built beauty.

Wild Cats

Undomesticated felines that live in a variety of habitats around the world.

Antelopes

A diverse group of hoofed mammals belonging to the Bovidae family, known for their speed and agility.

Rodents

A large group of mammals characterized by a single pair of continuously growing incisors in each of the upper and lower jaws, including rats, mice, and squirrels.