Without Understanding CRM's Impact,a Business Cannot Understand Whether Its CRM

question 51

Multiple Choice

Without understanding CRM's impact,a business cannot understand whether its CRM practices are adding to its success.How can organisations best understand their CRM's impact?

• A)CRM metrics
• B)Customer conversions
• C)Service requests
• D)Order cycle times

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Definitions:

Guilty

A legal status or feeling indicating that an individual is responsible for committing a crime or has a sense of culpability in a personal or moral context.

Reflection of Meaning

The process of discussing and exploring the deeper significance or personal importance of topics, experiences, or emotions brought up in a therapeutic or counseling session.

Reflection of Feeling

A therapeutic technique where the therapist echoes the client's emotions back to them, validating their feelings and encouraging deeper exploration of these emotions.

Open Question

An open question is a type of question that cannot be answered with a simple "yes" or "no," encouraging more detailed and expansive responses.