Without Understanding CRM's Impact,a Business Cannot Understand Whether Its CRM

question 51

Multiple Choice

Without understanding CRM's impact,a business cannot understand whether its CRM practices are adding to its success.How can organisations best understand their CRM's impact?

• A)CRM metrics
• B)Customer conversions
• C)Service requests
• D)Order cycle times

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Definitions:

Free Blacks

African Americans who were not enslaved, enjoyed certain degrees of freedom, and sometimes owned property, particularly before the Civil War in the United States.

Laws

Rules and regulations that are established and enforced by a governing authority to maintain order and protect people's rights.

Franchise

The right to vote in public, political elections; often discussed in the context of extending this right to different groups historically excluded.

Black Sailmaker

Refers to a historically significant African-American individual or individuals engaged in the craft of making sails, a profession that would have held import both economically and in terms of mobility.