Andy Benton Works at the Local Starbucks Coffee Shop and His

question 29

Multiple Choice

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders and ringing in sales.At what level of the organisational pyramid would you categorise Andy?

• A)Strategic
• B)Owner
• C)Operational
• D)Managerial

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Definitions:

Emotional Intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

Self-Awareness

The conscious knowledge of one's own character, feelings, motives, and desires, which is essential for personal growth and understanding.

Self-Regulation

The process by which an individual controls their thoughts, emotions, and behaviors in pursuit of long-term goals.

Disruptive Emotions

Strong feelings that can interfere with an individual’s ability to function effectively in personal or professional contexts.