Because He Has a Busy Practice,new Patients for Dentist Dr

question 53

Multiple Choice

Because he has a busy practice,new patients for dentist Dr.Kirby Brown are informed that,unless there is an emergency,the first available appointment will be in three months.If they accept the appointment,they will be reminded of their appointment by a courtesy call.This first visit will take about an hour.On this visit,their teeth will be cleaned and x-rayed,their gums will be examined and the dentist will talk to them about future dental treatment needs.Dr.Brown is _____________ to manage customer expectations.

• A) Managing horizontal communications
• B) Making realistic promises
• C) Offering a service guarantee
• D) Offering choices
• E) Coordinating external communication

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Definitions:

Melatonin

A hormone produced by the pineal gland that regulates sleep and wakefulness cycles.

Hypnagogic Sensations

Experiences occurring at the onset of sleep, often involving visual, auditory, or tactile hallucinations.

Sleep Spindles

Brief bursts of brain activity visible on an EEG that occur during stage 2 of sleep, associated with memory consolidation and synaptic plasticity.

Imaginatively

In a manner that uses imagination or creative thinking.