Which of the Following Is a Strategy Used for Managing

question 63

Multiple Choice

Which of the following is a strategy used for managing customer education?

• A) Teach customers to avoid peak demand periods and see slow periods
• B) Clarify expectations after the sale
• C) Prepare customers for the service process
• D) Conform performance to standards
• E) Create tiered-value offerings

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Definitions:

Net Present Value

A method used in finance to assess the profitability of an investment by calculating the present value of its expected future cash flows minus the initial investment cost.

Investment

The action of allocating resources, usually money, with the expectation of generating an income or profit.

Interest Rate

The percentage of a sum of money charged for its use, often expressed as an annual percentage on loans or earned on savings.

Net Present Value

A financial metric that calculates the present value of all future cash flows associated with a project, minus the initial investment cost.