By Involving Employees in Cross-Functional Teams to Align Their Jobs

question 36

Multiple Choice

By involving employees in cross-functional teams to align their jobs with end customer requirements,a service firm is:

• A) Managing service promises
• B) Resetting customer expectations
• C) Communicating with customers
• D) Managing internal marketing communications
• E) Exceeding customer expectations

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Definitions:

Nominal Wages

See Money Wages.

Economic Rent

The surplus income received by a factor of production (land, labor, or capital) due to its limited supply, over and above its opportunity cost.

Pro Tennis Tour

A circuit of internationally recognized tennis tournaments in which professional tennis players compete for titles and prize money.

Labor Supply Curve

Depicts the relationship between the wage rate and the quantity of labor workers are willing to supply; generally upward sloping, indicating more labor supplied as wages increase.