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Discuss the underlying logic of the service-profit chain
Active Listening Skills
The ability to fully concentrate, understand, respond, and remember what is being said in conversations.
Digital Age
A period in human history characterized by the widespread use of digital technology and the internet.
Cell Phone Etiquette
Guidelines and manners for respectful and considerate use of cell phones in public or shared environments.
Voice Mail
An electronic system that allows messages to be received and stored for playback by the intended recipient.
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