One of the Customer-Defined Standards at Delta Airlines Is "The

question 15

Multiple Choice

One of the customer-defined standards at Delta Airlines is "the number of pieces of luggage damaged per day"."The number of pieces of luggage damaged per day" is a(n) _____ customer-defined service standard.

• A) Formal
• B) Hard
• C) Informal
• D) Measurable
• E) Soft

---

Definitions:

Hiring Manager

An employee responsible for overseeing the recruitment process for new staff, including interviewing and selection.

Marketing Specialist Position

A job role focused on developing and implementing strategies to promote products or services, often requiring skills in communication, analysis, and creativity.

CEO

Chief Executive Officer, the highest-ranking individual in a company or organization, responsible for strategic decisions and overall management.

Company's Website

The official online presence of a company, providing information about its products, services, and corporate details.