Peak Demand for Rooms at the Ritz-Carlton Hotel,an Upscale Hotel

question 8

Multiple Choice

Peak demand for rooms at the Ritz-Carlton Hotel,an upscale hotel in Phoenix,Arizona,occurs during the tourist season from November through mid-April.During the summer slow season when demand for rooms drops considerably,the Ritz-Carlton encourages local Phoenix and Tucson residents to experience the beauty of the hotel on weekends by offering attractively priced weekend packages.The Ritz-Carlton uses which of the following strategies for shifting demand to match capacity?

• A) Differentiate on price
• B) Modify timing and location of service delivery
• C) Vary the service offering
• D) Stretch capacity
• E) Communicate with customers

Learn about process losses in teams and strategies to minimize them.

Understand the concept of self-directed work teams and their dynamics.

Differentiate between constructive conflict and problems such as groupthink in teams.

Understand the reasons for joining and the benefits of participating in informal groups.

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Definitions:

Stereotype Lift

The phenomenon where individuals perform better than otherwise because they are aware of a positive stereotype about their group.

Positive Stereotype

A generalized belief about a particular group or category of people that assigns them inherently good traits, which, despite being positive, can lead to unrealistic expectations and pressures.

Test Anxiety

A condition characterized by excessive stress and worry that impairs the ability to perform well on exams.

Performance

The execution or accomplishment of work, acts, or feats, often measured against known standards of accuracy, completeness, and speed.