Examlex
With respect to customer demand,what do the insurance industry,the banking industry and the dry cleaning industry have in common?
Work Stress
The response individuals may have when presented with work demands and pressures that are not matched to their knowledge and abilities.
"Tend And Befriend"
A theory suggesting that in response to stress, individuals (particularly women) are biologically predisposed to care for offspring (tend) and seek social support (befriend) rather than exhibiting the "fight or flight" response.
Oxytocin
A hormone and neurotransmitter involved in childbirth and lactation, also known as the "love hormone" for its role in social bonding.
False Smiles
Smiles that are not genuine or do not reflect true happiness, often used to mask one's true feelings or to conform to social expectations.
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