A Consumer Who Complains That the Stain Was Not Removed

question 39

Multiple Choice

A consumer who complains that the stain was not removed from her suit jacket is performing which of the following service delivery roles?

• A) Customer mix manager
• B) Competitor
• C) Productive resource
• D) Contributor to quality and satisfaction
• E) Recruiter

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Definitions:

Intelligence Test Scores

Quantitative measures derived from assessments designed to evaluate an individual's cognitive abilities in comparison to a statistical norm.

Down Syndrome

A condition of mild to severe intellectual disability and associated physical disorders caused by an extra copy of chromosome 21.

Extra Chromosome

The presence of an additional chromosome in the genetic material of an organism, which can lead to genetic disorders.

Intellectual Disability

A condition of limited mental ability, indicated by an intelligence score of 70 or below and difficulty in adapting to the demands of life; varies from mild to profound.