A Potential Service Employee Should Be Assessed Not Only for Service

question 27

Multiple Choice

A potential service employee should be assessed not only for service competencies,but for ___________.

• A) Service fortitude
• B) Empathy
• C) Assurance
• D) Service inclination
• E) Service responsibility

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Definitions:

Production

The process of combining various material inputs and immaterial inputs (plans, know-how) in order to make something for consumption (the output).

Producer Surplus

The difference between what producers are willing to accept for a good or service versus what they actually receive in the market.

Consumer Surplus

The gap between the price consumers are ready to offer for a good or service and the effective amount they spend on it.

Trade

The process of purchasing, vending, or trading products and services among individuals or nations.