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Virginia wanted to skydive from an airplane for her birthday.She paid $125 to attend a 30-minute ground school to learn the process and her role in the jump.She was then taken up in an airplane,where she was strapped to a skydiving instructor and they did a tandem dive.She enjoyed the view and the instructor pulled the cord to open the parachute.Which customer roles did Virginia play in this service encounter?
Creative Destruction
is a concept in economics where innovation radically transforms or destroys existing industries or ways of doing business, leading to new industries and opportunities.
Widespread Costs
Expenses that impact a large sector of the population or numerous aspects of an economy, often relating to public policies or externalities.
Benefits Accrue
The accumulation of advantages or positive results over time from an action or investment.
Purely Competitive
A market structure characterized by many participants offering identical products, where no single buyer or seller can influence the market price.
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