Domino's Instructs Its Telephone Pizza Order Takers to Pick Up

question 8

Multiple Choice

Domino's instructs its telephone pizza order takers to pick up the telephone on the first ring and not to put customers on hold.When answering the telephone,an order taker must be energetic,friendly,and let the customer hear the smile on his or her face.Domino's guidelines for order takers' telephone answering behavior will influence which of the following service quality dimensions for Domino's?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Treatments

Interventions or procedures used to try to improve health, address a disease, or evaluate their effectiveness.

Block Design

a type of experimental design where units are grouped into blocks, each block contains all the treatments.

Spearman's Rank Correlation

A non-parametric measure of rank correlation that assesses how well the relationship between two variables can be described using a monotonic function.

Test Scores

Quantitative values assigned to individuals' performance on assessments, which can be used to gauge knowledge or ability levels.