A Service Firm in a Particular Industry or in a Particular

question 1

Multiple Choice

A service firm in a particular industry or in a particular location can use which of the following human resource strategies to attract the best people?

• A) Become a preferred employer
• B) Providing needed outsourcing
• C) Using benchmarking
• D) Limiting the number of service encounters
• E) Designing efficient servicescapes

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Definitions:

EBITDA Coverage Ratio

A financial ratio that measures a company's ability to pay off its operating expenses and debts with its EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization).

Debt Ratio

A financial ratio that compares a company’s total debt to its total assets, indicating the proportion of a company's assets that are financed by debt.

TIE Ratio

The times interest earned ratio, a financial metric measuring a company's ability to meet its debt obligations based on its current income.

Window Dress

Practices by mutual funds and other portfolio managers near the reporting period end to improve the appearance of the financial statements.