Two Major Types of Customer-Defined Service Standards Can Be Distinguished

question 10

Short Answer

Two major types of customer-defined service standards can be distinguished.What kind of a customer-defined standard is the following: "Maintain a neat and tidy appearance?"

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Definitions:

Subjects' Behavior

The observable actions or reactions of individuals being studied in the context of research.

Conformity

The act of matching attitudes, beliefs, and behaviors to what is considered normal or acceptable in a social group or society.

Ambiguous

Something unclear or vague that can be understood in more than one way.

Clearly Defined

Described or detailed in a way that leaves no doubt about the meaning or requirements.