One of the Ways in Which Standardization of Services Occurs

question 64

Multiple Choice

One of the ways in which standardization of services occurs is through:

• A) Substitution of technology for personal contact and human effort
• B) Organizational flattening
• C) Employee encroachment
• D) Division of labor and specialization
• E) Autonomous management

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Definitions:

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Multiple-choice Test

A standardized form of assessment where respondents choose the correct answer from several options presented for each question.

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The practice of continuing to study or practice beyond the point of initial mastery, improving retention and recall of information.